Frequently Asked Questions

It takes under 5 minutes. Create your account at coinnerds.com, verify your identity with a valid government ID, and you are ready to buy and sell crypto immediately. Prefer face-to-face? Walk into any of our physical branches and our team will get you set up on the spot. No appointments needed.

Over 200 and counting. Bitcoin (BTC), Ethereum (ETH), Solana (SOL), XRP, Dogecoin (DOGE), Cardano (ADA), stablecoins like USDT and USDC — plus hundreds more altcoins. Whether you are looking for blue-chip crypto or emerging tokens, Coin Nerds gives you access to the assets that matter.

20 ways to pay — more than almost any other exchange. Cash, Debit Card, Credit Card, Interac e-Transfer, Zelle, Wire Transfer, Bill Payment, Bank Draft, Apple Pay, Google Pay, EFT, ACH, UPI, PIX, WeChat Pay, Alipay Direct, RTGS, Mobile Wallets, JazzCash, and Easypaisa. Use whatever is most convenient for you.

Absolutely. Coin Nerds operates physical branch locations where you can buy and sell cryptocurrency face-to-face with expert assistance. Walk in, trade, walk out — no tech skills needed. Our branches are open 7 days a week from 10AM to 8PM, including holidays. Thousands of customers prefer the in-person experience for large or first-time purchases.

Completely. Coin Nerds is non-custodial, meaning your crypto goes directly to your personal wallet after every transaction. We never hold your funds. Your keys, your coins — that is real security. Unlike custodial exchanges where you are trusting someone else with your assets, you maintain full control at all times.

Under 5 minutes for most people. All you need is a valid government-issued ID — driver license or passport. Upload it, get verified, and start trading immediately. No waiting 3–5 business days like some exchanges make you. Quick, simple, and you only have to do it once.

Yes — foreign currency delivered right to your door. We ship via Canada Post, USPS, and FedEx depending on your location. Order online from anywhere, skip the bank lines, and get competitive exchange rates without leaving your home. One of the easiest ways to get foreign currency when you need it.

Yes, and it is built for serious buyers. For transactions over $25,000, our OTC desk offers volume-based pricing, locked price quotes so you are never surprised, and a dedicated account manager who handles everything personally. Institutions, high-net-worth individuals, and businesses trust Coin Nerds for large crypto trades.

Real humans, real fast. Reach us by email at [email protected] or call 416-507-6447. You can also walk into any of our branch locations during business hours for face-to-face help. No chatbot runaround — when you contact Coin Nerds, you get a person who actually knows crypto.

Your rate depends on how you trade and how much. Buy and sell rates vary by payment method and volume — online trades through e-Transfer, wire, or Zelle come in at the lowest cost, while in-person transactions at our branches carry a small convenience premium. Larger transactions unlock better pricing. No hidden spreads, no deposit fees, no withdrawal fees. Just straightforward pricing, every single time.

Fast. Most crypto purchases complete in under 5 minutes from payment to your wallet. Stablecoins like USDT and USDC typically arrive in under 2 minutes. Bitcoin confirms within 10–30 minutes depending on network traffic. No waiting days for bank approvals — you pay, we send. It is that simple. In-person branch transactions are even faster.

Start with as little as $50 — perfect if you are buying your first Bitcoin or testing the waters with crypto. There is no hard maximum. For larger transactions over $25,000, our OTC desk gives you volume-based pricing, locked quotes, and a dedicated account manager. Whether you are investing $50 or $500,000, Coin Nerds has you covered.

Selling crypto is just as easy as buying. Log in, choose what you want to sell, enter the amount, and pick your payout method — e-Transfer, wire transfer, or bank draft. Most payouts land the same business day. Your crypto stays in your own wallet until the moment you sell, so you are always in control. No lockups, no delays.

Absolutely. Your Coin Nerds dashboard gives you a full downloadable transaction history — dates, amounts, prices, and fees for every trade. Makes tax season painless. Cryptocurrency is treated as a taxable asset in most jurisdictions, so having clean records from day one saves you headaches later. We make it easy to stay compliant.

Yes — and a lot of our clients specifically come to us for stablecoins. Coin Nerds supports USDT (Tether), USDC (USD Coin), and 200+ other cryptocurrencies. Stablecoins are pegged 1:1 to the US dollar, making them perfect for preserving value, sending international remittances, or parking funds without crypto volatility.

Coin Nerds offers foreign currency exchange delivered straight to your door. Need USD, EUR, GBP, or other major currencies for travel or business? Order online and we ship via Canada Post, USPS, or FedEx depending on your location. Competitive rates, no branch visit required. One of the most convenient ways to get foreign currency without leaving home.

Earn $50 for every friend you refer — and they get $50 too. Share your unique referral link from your dashboard. When they sign up and complete their first crypto trade, you both get paid. No cap on referrals. Some of our users have earned hundreds just by sharing the link. If you love Coin Nerds, get paid to spread the word.