In short
- Bring government-issued ID and the wallet you want your coins sent to.
- Branches set their own hours by region, so call ahead.
- You see exactly what you pay and receive before anything happens.
Some people want an app. Some people want a person. If you are in the second group, a branch is built for you: bring your ID and your payment, talk to a human, and leave with coins in a wallet you control.
Before you visit
Bring government-issued ID and the wallet you want your coins delivered to. Branches set their own hours by region, so call ahead, especially for larger cash amounts, which we can prepare for by appointment.
Talk to a human, and leave with coins in a wallet you control.
What happens at the counter
A team member confirms your identity, shows you the live quote so you see exactly what you pay and exactly what you receive, and delivers the coins to your wallet once payment is complete. Same-day first trades are the norm.
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